Shipping Policy
We are committed to providing a safe, reliable, and worry-free shopping experience, and we sincerely appreciate your continued support and trust.
Shipping Instructions
We offer FREE shipping on all products within the contiguous 48 states of the United States.
Please note the following restrictions:
● Shipping to APO/FPO addresses and P.O. Boxes is not available.
● Shipping to Alaska, Hawaii, Puerto Rico, and international addresses is currently unavailable.
If you have any questions, please contact us at support@kismile.com or +1 (888) 668-9817.
Please note that delivery delays may occur during national holidays, inventory shortages, customs processing, extreme weather conditions, or other unforeseen circumstances beyond our control. We appreciate your patience and understanding during these times.
Shipping Providers & Delivery Options
We partner with trusted carriers including UPS, FedEx, USPS, and FDS Express to ensure your order arrives safely and on time.
Shipping Methods
● Economy Shipping: 5–8 business days (Free Shipping)
● Standard Shipping: 3–4 business days (Expedited processing is available for an additional $6.90. Please select Standard Shipping during checkout.)
Delivery dates displayed at checkout are estimated based on processing time plus transit time (Ship Date + Shipping Time = Delivery Date). In some cases, orders may arrive earlier than expected.
Due to ongoing carrier and logistics conditions, occasional shipping delays may occur. We sincerely apologize for any inconvenience and appreciate your understanding.
If you need assistance, please contact us at support@kismile.com.
Order Processing & Shipping Times
Orders are processed and shipped within 24 hours on regular business days (Monday–Friday, excluding holidays).
● Orders placed on weekends or holidays will be processed on the next business day.
● Most orders placed before 12:00 p.m. PST will ship the same business day.
● Orders placed after 12:00 p.m. PST will ship the following business day.
Please note that processing times may vary depending on order volume.
If you need your order delivered by a specific date, please contact our customer service team at support@kismile.com before placing your order.
Shipping Address Changes
To ensure fast order fulfillment, shipping addresses and order details cannot be changed after 12:00 p.m. PST on the day the order is placed.
If you need further assistance, please refer to our Return Policy or contact customer support.
Order Verification
For security purposes, our customer service team may contact you to verify your order or billing information after purchase.
If we are unable to reach you, your shipment may be delayed. To avoid delays, please make sure all information entered during checkout is accurate and complete.
Sales Tax
Sales tax is not included in the listed product prices. Applicable taxes will be calculated and added at checkout based on your shipping address.
Inspecting Your Order Upon Delivery
If your order is delivered by a freight carrier, please inspect the package carefully before signing for delivery.
Before signing, please verify the following:
● You received the correct item.
● The packaging is free from significant damage beyond normal shipping wear and tear.
If the package appears damaged or you received the wrong item, please refuse delivery and contact our customer service team immediately at support@kismile.com. We will provide further instructions to resolve the issue as quickly as possible.
If the item arrives in good condition and matches your order, please sign for the package.
Contact Us
For any questions regarding shipping or your order, please contact us:
● Email: support@kismile.com
● Phone: +1 (888) 668-9817
