Frequently Asked Questions
1.HOW DO I CONTACT KISMILE REGARDING MY ORDER?
Whatever happens to your order, you can contact us by email@example.com It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
2.WHEN WILL MY ORDER BE SHIPPING OUT?
Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.
3.WHAT SHIPPING METHODS DO YOU OFFER?
We use Fedex, UPS ,USPS, FdsExpress and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.
4.WHAT IS THE ESTIMATED DELIVERY TIME?
We aim to ensure that you receive your order as quickly as possible. Once your order submitted successfully, our warehouse processes your order on the same working day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (3-5 working days) are estimates and may vary due to external factors outside of Antarctic-Star, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
5.HOW DO I CANCEL MY ORDER?
6.WHAT IF I DON'T RECEIVE MY ORDER?
7.WHAT IF I HAVE RECEIVED A DAMAGED ORDER?
Please initiate a return request from your personal center within 3 working days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damage (the system will not work), take digital photographs to prove the damage in detail as this will assist us in processing your order refund quickly.
8.WHEN CAN I EXPECT A REFUND DEBITED TO MY ACCOUNT ONCE I RETURN THE ITEM?
9.WHAT IS THE WARRANTY OF MY ITEM?
10.IS THAT POSSIBLE FOR ME TO ORDER REPLACEMENT PARTS FROM YOU?
Normally we don’t sell parts individually. If your order is under one-year warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, please extend the warranty first to obtain the extended warranty to get the support of us.