Shipping policy

We offer shipping to the contiguous 48 states in the US for all products. 

Your transit time and carrier may vary. Some products are shipped in separate packages and may have different arrival times.

Please note the following:

  1. Shipping to APO. Boxes is not available.
  2. Shipping to Alaska, Hawaii, Puerto Rico, and International addresses is currently not available. Kindly contact us by support@kismile.com

*Please note that during national holidays, inventory shortages, shipping and customs delays, extreme weather, and other scenarios that we have no control over, chances of your delivery getting delayed are high. We will appreciate your patience during those times.

SHIPPING PROVIDER & TYPES:

We've partnered with UPS, FedEx, USPS, FdsExpress to ensure your order is delivered secure and on time.

We offer the following shipping types:

We ship orders on regular business days: Monday - Friday (non-holidays). Orders placed on weekends will ship on the following business day.

      The Delivery date shown on the shipping page is Ship Date + Transit Time = Delivery Date. This is when you should expect your item to be delivered. It is possible that your order will arrive sooner. 

  • Economy Shipping：5-8 Business Days 
  • Standard  Shipping: 3-4 Business Days（If you need expedite ,please choose standard shipping, we will charge you extra $6.9 shipping fee,Please tick on the checkout page.）

*Due to the current situation with COVID-19, you may experience delays in delivery. We apologize for any inconvenience this may cause. We value our customers greatly and thank you for your patience and understanding during this time.

 * just contact us by support@kismile.com if you need help.

We ship orders within 24 hours on regular business days Monday - Friday (non-holidays) . Orders placed on weekends will ship on the following business day. All day transportation from Monday - Saturday.

Shipping Address Modification

Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.


ORDER SHIPMENT TIMES:

Most orders placed before 12;00 a.m. PST will be shipped on the same business day. Orders placed after 12;00 a.m. PST will be shipped the following business day. Processing for these orders can take a few hours or longer depending on the volume of orders received on that day.

If you need your order delivered by a certain date, we recommend that you contact our customer service team by support@kismile.com to guarantee a ship date.

ORDER VERIFICATION

While we process your order, you may be contacted by a customer service representative to verify your order and billing information after purchase. If you cannot be reached, your order may be delayed. The best way to ensure there is no delay on your delivery, double check all information you enter during checkout.

SALES TAX

All products we offer are not include tax fee.So The final price you pay is product price plus tax fee.

INSPECTING YOUR ORDER WHEN IT ARRIVES

If your order shipped via freight carrier, please thoroughly inspect your item before signing for the package. We recommend that you verify the following items before signing the bill of landing:

MAKE SURE THAT YOU HAVE RECEIVED THE CORRECT ITEM.

Check to make sure that there is not damage to the packaging. If there is damage more than normal wear and tear that occurs in transit, this could indicate that your item was damaged during shipping.

If your order is correct and is in good condition, please sign for the package. However, if you did not receive the correct unit or find damage to the packaging, please refuse the package and contact our customer service team  by  support@kismile.com We will provide you with additional instructions to get your order corrected.


Or you can contact us directly in one of these 3 ways.

1. LiveChat: Click the chat button in the bottom right corner of the page.
2. Phone: +1 571-385-2829 （Monday-Friday 6 AM to 10 PM）
3.Email us
Customer service: sales@kismile.com
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This website is owned and operated by
Company Name: ROWAN ELECTRIC APPLIANCE LLC
Company Address: 9733 Topanga Canyon Blvd. Apt 310, Chatsworth California 91311, United States (This is not a returning address)
Factory Address: 55 Binhai 4th Road, Hangzhou Bay Economic Development Zone, Cixi City, Ningbo City, Zhejiang Province, China. (This is not a returning address)